Protect yourself against fraud.
Fraud alerts help to notify you of potential fraud to prevent any account or card from becoming compromised. Our third-party Fraud Center is open 24 hours a day, 7 days a week. If there is unusual or suspicious activity on your card, you will receive a text message, email and/or phone call from the Fraud Center to verify. Any communication from the Fraud Center will come from the number 96923 and will include the phone number of our third-party Fraud Center, 800.237.8990. The message will include fraud case reference number.
It is very important that you respond to these alerts as soon as possible to protect your account.
You will have the option to either verify the activity on the alert message or report the activity as fraud. If you verify that the activity is legitimate, then your card will remain active. If you confirm the transaction as fraud, your card will be deactivated, and you will need to contact Keen Bank during normal business hours to receive a new card.
To review recent activity after business hours, you can log into your online or mobile banking to review transactions. At any point you can manage your card status within card management with online banking or the Keen Bank mobile app.